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Operations

Customer operations lead

Help early customers map their payment workflows, onboard teams, and turn repeat needs into product insight.

Full-timeRemote

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Impact

What this role will own.

You will become the voice of operators using Mascot Bill to collect, review, reconcile, and follow up.

You will

Run onboarding sessions for agencies, lenders, contractors, and service teams.
Document workflow patterns, friction points, and launch requirements.
Coordinate handoffs between sales, support, and product.

You bring

You can organize complex customer context without losing the thread.
You are comfortable with payments, SaaS tools, or operations-heavy workflows.
You turn customer conversations into crisp internal notes.